exe file, name the zip archive malware, or infected & protect the zip archive with a password, add the zip archive to the request add the password to the request in the problem description provide a detailed history, images & or video: if they help explain the problem & the URL/link to this Community topic: Support may request Logs & or other system data, they will guide you if necessary.
If you have a subscription license, log a case with Kaspersky Technical Support, fill in the template as in our image, if your KSC version is 21.2, select 21.1 → Kaspersky have not updated their templates zip the. Hello Check the detected object using Kaspersky Open Threat portal, and select the Submit to reanalyze option, add your email address & comments to send to Kaspersky experts for further analysis. Kaspersky Anti-Ransomware Tool для Бизнеса 11. Kaspersky Anti-Ransomware Tool for Business 43. Kaspersky Small Office Security & Management Console 89. Virus and Ransomware related questions 70.
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